Returns

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with any safety seal intact, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at rootmiraclecosmetics@gmail.com . If your return is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent to the return address provided by our team after your return request has been approved.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item arrives damaged, defective, or if you receive the wrong product.

To evaluate the issue, we may request your order number, clear photographs of the product and packaging, the product lot or batch code, and, when appropriate, a short video showing the problem. Root Miracle will review the information provided before determining the appropriate resolution.

Return Shipping Costs

For approved returns that are not the result of an error by Root Miracle, including returns due to a change of mind, the customer is responsible for return shipping costs.

If an item is confirmed to have arrived damaged, defective, or incorrect, Root Miracle will provide the appropriate return instructions. If a return shipment is required, Root Miracle will cover the approved return shipping cost.

No restocking fee is charged for approved returns.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, we do not accept returns of cosmetic or personal care products that have been opened, used, or have had their safety seal altered, unless the product arrived damaged, defective, or incorrect.

We also do not accept returns on gift cards. Items sold as final sale, when clearly identified as such before purchase, are also not eligible for return.

For any questions regarding returns, contact us at rootmiraclecosmetics@gmail.com .

Exchanges

The fastest way to receive the product you want is to return the eligible item you currently have and, once the return is approved, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Processing may take up to 10 business days, and your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at rootmiraclecosmetics@gmail.com .